While automakers insist on routine maintenance, car owners struggle to find technicians they can trust. In fact, only about 34% of consumers actually like their car service provider. Luckily, if you live in Kernersville, you can easily find a reliable auto shop. When searching for the nearest mechanic to me with a good reputation, visit Havoline® Xpress Lube of Kernersville.
Traits Consumers Want In Their Auto Service Provider
Why are so many consumers unhappy with their auto mechanics? Some common complaints include high prices and long wait times for repairs. Other car owners claim their auto technician didn’t fix their cars properly.
Overall, consumers listed several characteristics as important in their choice of auto service provider:
- Fair prices
- Extra services (like complimentary fluid/filter checks)
- Good communication
- Quick repair time
- Loyalty program
- Excellent customer service
Generally, customers want to feel valued, supported, and completely satisfied with their auto shop experience. Car owners want trust and transparency in every transaction. Plus, consumers want a comfortable experience including the initial greeting and nice waiting rooms.
Steps To Find The Nearest Mechanic To Me With A Good Reputation
When searching for quality service, it’s always important to do your research before you spend money. Below, we highlight the steps to take to help you find a qualified auto mechanic:
1. Recommendations
Everyone needs car servicing so ask your family and friends about their experiences. An endorsement from a trusted source remains a great tool for finding trustworthy and valuable service.
2. Reviews
In our digital age, every business should have an online presence. Many companies will post reviews on their website. Social media platforms like Facebook are another great place to find reviews and interactions with customers.
3. Organizations Rating Customer Service
Generally, the BBB is the best-known organization for providing the public with information about a company. However, consumers can research companies on several other platforms. Google, Yelp, Angi, and Consumer Affairs are some other great sources for gauging a business’s performance and trustworthiness.
4. ASE-Certification
Today’s automobiles are technological machines run by computers. While great for performance and efficiency, computer systems can make a car more complicated to fix. ASE certification provides tangible proof that your auto technician has the technical knowledge to fix your vehicle.
5. Try A New Mechanic On A Small Job
Testing a new mechanic with a small job can be a way to see how you feel about the shop. When you bring your car in, you can take note of the cleanliness of the waiting room. While waiting, pay attention to how quickly they answer their phone. Of course, how they treat you is also crucially important.
FAQs About Finding The Nearest Mechanic To Me With A Good Reputation
Luckily, finding a repair shop meeting all the criteria you need is right here in Kernersville. For over 25 years, Xpress Lube has been servicing vehicles. Below, we answer a few common questions about our company and services.
Where Can I Find Xpress Lube?
You’ll find us at 725 Hwy 66 South in Kernersville. We’re not far from the neighboring towns of High Point, Walkertown, Oak Ridge, and Colfax. Our location, right off Salem Parkway (Business 40), is also convenient to Greensboro, Winston-Salem, and the surrounding communities.
What Do Current Customers Say About Your Shop?
Many of our customers have been trusting us with their cars for years. You can read their reviews here. Below are a few testimonials:
Always top notch service, they know the names of all their customers and treat your vehicle as if it’s their own. Their new car wash is amazing! – Lathan Durner
Recently had my oil changed and brake service done here on the way to Greensboro, quick service and the price was good. – John Melillo
My experience was absolutely awesome. They are the best. Friendly, courteous, and fast. That is all that you can ask for. – Rick Maynard
Is It Better To Take My Car To The Dealership?
Some consumers may feel only the dealership can repair and service their car adequately. However, you’ll find many great local independent specialists trained and certified to maintain and repair your car.
Typically, in a small, local shop, you can get to know your auto mechanic personally. This allows for greater communication. Usually, a local shop can also charge reduced prices because of lower overhead costs.
You’ll find competitive pricing, great customer service, and skilled auto technicians when you bring your car to us. Plus, we also have a loyalty program that can save you money. You’ll earn points for dollars you spend. Then, you can redeem them for any of our products or services. It’s easy and free to join! Simply create a profile by giving us some general information.
Which Automobile Repairs Can Your Shop Do?
As a full-service auto repair and maintenance shop, we can service any domestic or foreign vehicles. We staff ASE-certified mechanics along with a highly trained supporting staff. Using the latest diagnostic equipment, we can diagnose and fix your car quickly. Some of our services include the following:
Have you been putting off some car maintenance because you don’t know which auto shop to trust? When you want the nearest mechanic to me you can trust, choose Havoline® Xpress Lube of Kernersville. You can make your appointment by calling us at 336-993-7697 or using our online form.
